Your questions, Answered by Experts

You can download the latest version of eMedia CS2 from the official Mediasoft website in the “Downloads” section. Always ensure you’re installing the version that matches your license and operating system (Windows 10 or higher).

eMedia CS2 runs on Windows 10 and later versions. It requires at least 2 GB RAM, 300 MB of disk space, and a screen resolution of 1024×768 or higher.

Once the software is installed, launch it and go to Help > License Activation. Enter your license key, and follow the on-screen instructions. An internet connection is required for online activation.

Yes, eMedia CS2 supports offline activation. After entering your license key, choose “Manual Activation.” You’ll receive a file to send to Mediasoft support, who will return a response file to complete activation.

A single-user license can be installed on one device only. For additional workstations, consider a multi-user or network license.

Sometimes, security software may block new applications. Temporarily disable your antivirus during installation and whitelist the program folder after setup.

Yes! eMedia CS2 includes a powerful card designer. You can create single- or double-sided ID cards using shapes, text, barcodes, photos, and backgrounds.

Absolutely. You can add dynamic fields linked to your database, like names or photos, and they will be updated automatically during batch printing.

Yes, you can import PNG, JPG, and BMP files directly into your card template. Drag and drop your logo, or use the “Insert Image” button in the layout editor.

eMedia CS2 supports most standard barcodes including QR Code, Code 39, EAN 13, and more. Just insert a barcode object and link it to your data.

Yes. With the “Conditions” panel, you can define rules to show/hide elements based on the content of a field (e.g., different logo per department).

Yes, eMedia CS2 allows template switching or layout conditions depending on database fields. This is ideal for schools, events, or multi-site organizations.

eMedia CS2 supports MS Excel, CSV files, MS Access, SQL Server, MySQL, and other ODBC-compliant sources.

Use the “Database” wizard in the card project. Select your database type, browse the file or enter the connection string, and test the connection.

Yes. Excel files (XLS, XLSX) can be directly linked. Make sure the spreadsheet has a header row with clear field names.

Of course. Use the “Record View” to preview data before launching a print batch. This helps you check every card layout in advance.

Yes. eMedia includes a filtering system to print only specific records based on conditions (e.g., Department = Sales).

Yes. The software can auto-link photos based on filenames (e.g., employee_id.jpg). Just map the database field to the image path.

eMedia CS2 is compatible with all major card printers such as Evolis, HID Fargo, Zebra, Magicard, and more. Just ensure the driver is installed.

In the print setup, choose your installed card printer. You can also select the printing method (single/double-sided) and resolution.

Yes! eMedia CS2 was built for batch printing. Connect your database, load your design, and click “Print” to process hundreds of records at once.

Yes. You can fine-tune positioning using the print calibration settings, useful for edge-to-edge printing or when switching card types.

Make sure you selected the correct printer and that the ribbon is loaded properly. Also verify that your dynamic fields are linked to real data.

Your printer must support duplex printing. Then in your eMedia project, enable the back side layout and assign elements to the reverse side of your card.

Yes. You can encode tracks 1, 2 and 3 of ISO magnetic cards. Configure encoding in the “Magnetic Stripe” settings under the printer setup.

eMedia supports encoding for contactless cards like MIFARE, HID Prox, and others—depending on your printer’s encoding capabilities.

Connect your RFID-compatible printer and go to “Encoding Settings.” Choose the chip type and configure the encoding data fields.

Yes. Most advanced printers supported by eMedia allow simultaneous printing and encoding for streamlined production.

If encoding fails, the print job can be canceled or repeated. Always test your encoding settings with a sample card before full production.

Yes. For RFID encoding, you can use encryption keys or access control bits when supported by the card type and the encoder module.

If eMedia CS2 doesn’t launch, make sure your Windows system is up to date and that all required permissions are granted. Try running the application as administrator. If the issue persists, reinstall the software and ensure your antivirus isn’t blocking it.

This usually means your database is not connected or the field mapping is incorrect. Check that your data source is properly linked, and verify the field names used in your layout match those in your database.

First, ensure the correct printer driver is installed and selected in eMedia CS2. Check the ribbon and card tray. Also verify that your layout includes printable elements and that you’re not trying to print an empty record.

To update, visit the official Mediasoft website and download the latest version from the “Downloads” page. Install it over your current version—your projects and license will remain intact.

You’ll find the full user manual and Quick Start Guide in the “Help” menu of the software or on the Mediasoft website under “Support > Documentation”.

You can reach our support team by email via the Contact page on the Mediasoft website. Be sure to include your license number, version, and a clear description of your issue for a faster response.